Frequently Asked Questions

How Far in Advance Should I Book?
Can I Book for Someone Else?
Can I Change a Booking?
Can I Cancel a Booking?
Can I Book over the Phone?
Can I Book by Email?
Can I Book Online?
Is the Online Booking System Secure?
What if my Preferred Time is sold out?
What if I don't like the Time Scheduled by my Online Booking?
How do I get confirmation of my booking?
What if my Flight is Cancelled?

How Far in Advance Should I Book? SkyTrikes Flights are very popular so booking at least two weeks in advance is strongly recommended. Reservations can be made to a maximum of six months in advance. Bookings for today's Flights, if available, can only be made through our Bookings Hotline on 02 9885 0638. Back to Top

Can I Book for Someone Else? Yes. You can book for others or book for groups. If you would like to give a SkyTrikes flight as a gift, you can purchase a Gift Certificate, which can be emailed anywhere in the world. Please note that groups larger than 10 must be booked via our Bookings Hotline on 02 9885 0638. Back to Top

Can I Change a Booking? Yes. Changes to the date and/or time of a SkyTrikes reservation are permitted up to seven days before the confirmed Flight date. However, you can only change your reservation to an available time and date and we reserve the right to charge a booking fee for changes. To make a change to your SkyTrikes Flight please contact our Bookings Hotline on 02 9885 0638. Back to Top

Can I Cancel a Booking? No. SkyTrikes bookings are non-refundable. However, you can change the date and/or time of your Flight up to seven days before the confirmed Flight date. Contact our Bookings Hotline on 02 9885 0638. Back to Top

Can I Book over the Phone? Yes. Contact our Bookings Hotline on 02 9885 0638. Back to Top

Can I Book by Email? Yes. Contact our Bookings Desk: admin@skytrikes.com.au Back to Top

Can I Book Online? Yes. You can use our Secure Online Booking System to book Flights and purchase Gift Certificates . Back to Top

Is the Online Booking System Secure? Yes, completely secure and confidential through Mastercard's Secure Credit Card Gateway. Back to Top

What if my Preferred Time is sold out? If the Flight time you have requested is unavailable, please try booking again by selecting another time. Alternatively, contact the Bookings Hotline 02 9885 0638. Back to Top

What if I don't like the Time Scheduled by my Online Booking? The online booking system automatically allocates the first available SkyTrikes Flight according to the time zone selected. If the time specified is not satisfactory, please contact the Bookings Hotline on 02 9885 0638. Back to Top

How do I get confirmation of my booking? When Booking a SkyTrikes Flight Online, a Confirmation Email is Automatically sent to the Email Address you provided when you make the booking. If you are booking through the Bookings Hotline a Confirmation-Booking Letter will be Posted to the Address You provide. If there is not time for a postal letter to reach you (same day bookings) your Booking Confirmation will be available at the SkyTrikes, SkyPark at the time you arrive for your Flight. Confirmation Emails and Confirmation Letters must be presented to the Ground Personnel at the SkyPark when attending for your Flight Back to Top

What if my Flight is Cancelled? On rare occasions of extreme weather or mechanically related reasons, SkyTrikes does postpone Flights. If your Flight is postponed, you will be offered an alternative Flight on a day and time of your choice. If this is not possible you will be issued with a credit voucher. You can use it to select a time and date for your Flight at a time that is more convenient for you. Flights are postponed/cancelled only at SkyTrikes discretion. Back to Top